Refund Policy
Refund Policy
At Surasya.in, customer satisfaction is important to us.
Returns
If you receive a damaged, defective, or wrong product, please contact us within 3 days of delivery.
Refund Eligibility
- Product received in damaged condition
- Wrong item delivered
- Product missing from order
Non-Refundable Items
Opened food products, used items, or products damaged after delivery are not eligible for refund or return.
Refund Process
After verifying the issue, eligible refunds will be processed to the original payment method or bank account within 5-7 business days.
Cancellation
Orders can only be cancelled before dispatch.
Contact Us
For refund or return related questions, please contact us through our Contact Us page on Surasya.in.